best buy fail
there was a recent article in wired about how bestbuy is righting itself so as to survive any post-retail big bog trends.
their idea of righting themselves is to not bother restocking their inventory, which they used to do daily. need those hp print cartridges? you’d be better off going to staples or office depot or even target—where they will at least have them in stock.
& they do everything they can to weasel their way out of any extended service warranties.
i used to consider them one of the few good retail outlets. but two recent things changed my mind. i have a service warranty on an android mobile phone, & they have done everything to weasel their way out of their obligations, effectively leaving me without phone service for at least a wk. they had said five to seven business days for expedited service, & then took another 2 days to ship the replacement part that they had not included with the device.
smart phones need batteries & best buy makes you order replacement batteries from best buy, & if they accidentally ship your replacement battery to geek squad that’s not their problem - it’s your problem. their idea of working on that problem is to tell to to order another batter from geek squad. and if you call geek squad for assistance with the problem, that’s not their problem - it’s your problem. they will spend as much time as possible trying to scold you or blame you before even finding out what the problem is, or asking you your name, or getting the service repair number or your account number, & - maybe - looking at the situation.
so don’t buy at best buy, & don’t trust their service warranties.
when they say geek squad, they mean circus geeks, not computer geeks.
